Don't you hate it when your ISP treats you as a nobody, or whether they lie to you and waste your time? Recently I had issues when different staff said different things and when I found the truth the only help they could give is that the correct department is only available during 09.00-17.00 Monday-Friday. That's no good when you work all week during the same hours. Not having internet access for a few days to use the out of ours support, what can you do?
Now lying to customers to get rid of them is bad customer service. It's not on and I won't take it standing down. Help us all share your bad experiences as these companies take our money and should lose customers if this happens again. Bad reputation is bad for their business, badly treated customers is bad for us. Who should suffer, us or them? You decide?
Friday, 16 January 2009
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